Three ways to get help

Support hours
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At the moment, you can expect faster replies during the following hours:

Monday: 10 am to 2 pm
Tuesday: 8 am to 2 pm
Wednesday: 10 am to 2 pm
Thursday: 8 am to 2 pm
Friday: 8 am to 2 pm

You may still receive replies outside these hours but they made be sporadic.
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Important reminders
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- include your name, phone number and specific details about your issue (who, what, where, when, why).
- be patient whilst waiting for a reply (we are a small Australia-based team and whilst we do our best to reply straight away, sometimes it can take a while).
- check our FAQ to see if your question is answered there before contacting us.