This Privacy Policy ("Policy") applies to the collection, storage, use, and disclosure of information by Cryptolink Pty Ltd (ABN 33 646 989 595) ("Cryptolink", "we", "us", or "our") concerning users ("you", "your", or "User") of our products and services, including the Cryptolink Services as defined in our Terms of Use.
By using Cryptolink Services, you acknowledge and agree that you have read, understood, and accepted the terms of this Policy. If you do not agree with this Policy, please do not use or access Cryptolink Services.
- Information We Collect
In order to comply with AUSTRAC's regulation surrounding digital currency exchange services and to provide our services to you, we may collect the following types of information:
a. Personal Information: This includes your name, email address, contact information, phone number, date of birth, Government-Issued ID, and residential address.
b. Transaction Information: This includes information related to your use of Cryptolink Services, such as transaction history, digital asset balances, and trading activity.
c. Technical Information: This includes information about your device, browser, operating system, IP address, and other technical details when you access and use our services.
- How We Use Your Information
We may use the information we collect for the following purposes:
a. To provide, maintain, and improve Cryptolink Services;b. To verify your identity and comply with legal and regulatory requirements, including AUSTRAC regulations;c. To prevent and detect fraud, money laundering, and other financial crimes;d. To communicate with you, including providing customer support and sending important notices;e. To analyze and understand how our services are being used and improve our offerings; andf. To enforce our Terms of Use and other applicable policies.
- Disclosure of Your Information
We may disclose your information to the following parties under certain circumstances:
a. Government authorities and regulators, as required by law or to comply with legal and regulatory obligations;
b. Third-party service providers that help us operate, maintain, and improve our services;
c. Affiliates and subsidiaries within our corporate group, for the purposes described in this Policy; andd. In connection with a merger, acquisition, or sale of all or a portion of our assets, to the extent permitted by applicable law.
We will always seek to ensure that these parties are subject to confidentiality obligations and use your information only for the purposes for which it was disclosed.
- Security of Your Information
We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
- Retention of Your Information
We will retain your information for as long as your Cryptolink Account is active and for a minimum period of seven (7) years after your Cryptolink Account is closed, or as required by law or regulation.
- Changes to This Policy
We reserve the right to change this Policy at our discretion at any time. We will notify you of any changes by updating the Policy on our website or through our Cryptolink Services. Changes to this Policy become effective upon publication. If you do not agree to any changes to this Policy, you must stop using Cryptolink Services immediately.
- Contact Us
If you have any questions or concerns about this Policy or our privacy practices, please contact us at support@cryptolink.com.au.
